1 – Basics
Responsible for the data processing is Go-Trolley, whose data protection officer can be reached under the mail address . By using our services and obtaining consent in the sense of this statement, you certify that you have reached the age of 14 and are able to give your consent, or that your guardian or administrator already has effective consent.
2 – Information according to Art. 13 and Art. 14 DSGVO
We require the personal information that you provide to us from yourself and others for the purpose of providing our contractual services to you. We have to process this data for this purpose. In particular, this includes all data that you provide to us as part of the use of our website for contacting forms and the resulting correspondence, handling of requests and their execution; conveyed in your own or someone else’s name or that concern you and third parties, so that the data is processed and published in the framework of the tools we use.
The legal basis for these data processing processes are the fulfillment of our pre-contractual and contractual obligations to you, the legal, contractual or other legal obligations we have obtained (eg documentation rights and duties according to accounting, tax and customs law, contracts, reporting, legal disputes). as well as § 96 TKG and our legitimate interests (eg the improvement of our customer service, also in the area of direct advertising or the exercise of our own legal interests).
The duration of the storage depends on the duration of our business relationship and furthermore on the statutory retention requirements applicable to us. We emphasize that in the case of a regular cooperation for our best possible customer service, we endeavor to know your customer wishes that have already been conveyed to us so well that we can satisfy you constantly and permanently. We do not use profiling, tracking tools and automated decisions.
GO-TROLLEY generally does not process personal data that we have not collected directly from you or from any person authorized by you. Of course, in exceptional cases where data should come from other sources and we are obliged to disclose the source of the data, we will inform you accordingly.
3 – Our websites
By accessing our website, your access data will be automatically collected and stored. These access data may include, in particular, the page accessed, the files viewed, the date and time of the call, data of the calling computer, in particular the browser and the operating system, as well as the data volume and the message of the successful call. These access data are used by us for internal statistical purposes in order to ensure the security of our offer and to optimize the offer.
By entering your personal data in one of our contact forms, you consent to the transmission and processing by us for the duration of this specific request. This is especially true for your requests via contact form, chat and emails you send us. We need this data to process your request and for purposes of securing evidence. The storage takes place as long as this is necessary for you or us to take care of any supplementary or subsequently asked questions.
The content of our website has been carefully prepared and checked several times, but we assume no liability for the topicality, correctness and completeness of the information provided. Claims for damages for the use or non-use of the information or for the use of incorrect or incomplete information are excluded. All offers are non-binding. We reserve the right to change, supplement or delete the offer or parts thereof without prior notice or to cease publication of the website temporarily or permanently.
The content and programming of our website are protected by copyright and ancillary copyright. Any duplication – also in extracts – and public reproduction, especially the copying of texts, graphics and photos, is prohibited without our prior written consent.
4 – Transmission to third parties / obligations of processors
Your personal data may be transferred to us within the Group, taking into account the permitted uses, to processors (eg for our electronic advertising) who have committed ourselves to comply with the applicable data protection standards, or to third parties who are responsible for the provision of the services requested by you. If compliance with European data protection standards is not possible – for example because standard contractual clauses, adequacy decisions or certifications are not guaranteed in the specific case – we will inform you in good time and also obtain the necessary consents from you. For further information please contact us at
5 – Cookies
After you have visited our website, cookies remain stored on your device, unless you refuse from the outset or you do not actively delete cookies. The disabling of cookies may affect the functionality of our websites. You can prevent the storage of cookies by a corresponding setting of your browser software. We point out, however, that in this case you may not be able to use all the features of our website. You may also prevent the forwarding of data generated by the cookie and related to your use of the website to Google and the processing of such data by Google by downloading and installing the browser plug-in available on the google.com website. However, the plug-in is only available for certain browser programs.
We also use third-party content on our website to make our website as informative and convenient as possible for you. These include eg Google maps, RSS feeds or Youtube. For technical reasons, these third party providers will anonymously receive their IP address. We have no influence on the use of this data by the third-party provider. We refer in this regard to the privacy statements of the respective provider.
6 – contact
You may request information about your personal data stored and processed by us at any time. As a data subject, you also have the right to revocation, information, deletion, rectification, restriction and transfer of your personal data, insofar as there is no legal duty of retention on our part.
The revocation shall be without prejudice to any other legal basis that allows the processing of data. It may, however, mean that we can not or only to a limited extent render our services to you. Claims of GO-TROLLEY and claims of third parties remain unaffected by the revocation.
For more information on your rights as a victim, please contact us at . We’re here to help. For complaints, the Austrian Data Protection Authority (DSB), Wickenburggasse 8-10, 1080 Vienna, is the supervisory authority.
7 – Other
We have implemented organizational and technical safeguards that we continually evaluate and adapt as necessary to protect your personal information that we store and process.
Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.
Essential Website Cookies
These cookies are strictly necessary to provide you with services available through our website and to use some of its features.
Because these cookies are strictly necessary to deliver the website, you cannot refuse them without impacting how our site functions. You can block or delete them by changing your browser settings and force blocking all cookies on this website.
Google Analytics Cookies
These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website and application for you in order to enhance your experience.
If you do not want that we track your visist to our site you can disable tracking in your browser here:
Other external services
We also use different external services like Google Webfonts, Google Maps and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.
Google Webfont Settings:
Google Map Settings:
Vimeo and Youtube video embeds: